“ HOTEL UP SELLING EXECUTIVE “
Position Description:
The Hotel Upselling Executive’s main responsibility is to induce hotel guests to purchaseadditional hotel products, such as higher room categories, all inclusive packages, spa treatments, F&B promotions and any other special promotion. Furthermore the candidate should also cross-sell sister property’s products such as theatre tickets of Bali Nusa Dua Theatre
The candidate will have free mobility around the hotel promises to approach our hotel guests and establish a cordial relationship to find out their additional needs and try to offer them products and services exclusive from our Resort at a pre-determined price.
Position requirements:
- Degree in Hospitality or Tourism School
- Command of the English language both verbal and understanding, with the ability to demonstrate warmth and empathy when engaging customers
- Command of a second language is desired (candidates with Russian or Chinese knowledge will be highly considered)
- Preferable previous experience as sales or customer service, such as GRO or Front Office Staff.
- Good appearance and grooming is a must
- Dynamic, confident, enthusiastic, creative
- Able to work in different shiftschedules based on business needs (morning or afternoon shifts).
Job description / main responsibilities:
- Complete understanding of the hotel products and services, in order to be able to explain these to achieve guest satisfaction.
- Maximize and increase revenue for the hotel by applying upselling techniques.
- Direct link/ point of contact between customers and management to ensure rapid information flow of any issues, in order to resolve these to guests satisfaction.
- Identify customer’s needs and if required, propose and create new upselling products
- Ensure hotel´s upselling targets are met.
What we offer:
- Package salary plus incentive scheme as per hotel´s standard.
- 1 or 2 years contract with full benefits as per hotel regulations, based on candidate´s abilities and skills.
Please send your CV and recent photograph to: hrd@grandmirage.com
Only short listed candidate will be contacted.
For more details on Grand Mirage Resort & Thalasso Bali please visit our website at: www.grandmirage.com
Grand Mirage Resort & Thalasso Bali
Jl. Pratama 74 | Tanjung Benoa - Nusa Dua 80363 |Bali - Indonesia
p: +62 361 771 888 | f: +62 361 772 148
