Vacancy for chinese GRO at Kayumanis Jimbaran Private Estate and Spa

Kayumanis Jimbaran Private Estate and Spa is looking for dynamic and energetic young people to be a part of our team:

Chinese Guest Relations Officer

Responsibilities:
  • To deliver excellent customer service and cater to the needs of Guests as well as coordinate with other team members to ensure an exceptional Guest experience.
  • Serve as the main point of contact for Chinese-speaking Guests and ensure all departments are fully briefed on their requirements
  • To cross and up sell the resort’s products and services
  • Manage, record and resolve all Guest requests in a timely and professional manner, escalating accordingly where required
  • Assist with other departments, as necessary

Requirements:
  • Diploma or fresh graduates 
  • Hospitality related education is an advantage
  • Proficient in the use of computers and familiarity with electronic channels
  • Excellent command of Mandarin both spoken and written
  • Excellent command of English both spoken and written
  • An ability to listen and respond to demanding Guest needs
  • Excellent interpersonal and communication skills
  • Accountable and resilient 
  • Commitment to delivering a high levels of customer service
  • Ability to work under pressure
  • Flexibility to respond to a variety of different work situations
  • A passion for delivering an exceptional level of Guest service

Interested candidates are invited to submit application and CV with recent photograph to:

General Manager
Email : gmjimbaran@kayumanis.com or

Human Resources Department:
Email : hrjimbaran@kayumanis.com

Due to the large volume of applications expected, only short listed candidates will be contacted.

Application must be received no later than July 5, 2014

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